We are looking for a motivated Customer Service Supervisor to join our team at Dar Al Shifa Hospital in Kuwait. You will be in charge of leading and supervising the customer service team and making sure that patients and guests get great service.
The pay range for the job is between 150 KD and 350 KD per month, and there are also performance-based bonuses and other perks.
Details of Customer Service Supervisor Job in Kuwait:
- Company: Dar Al Shifa Hospital
- Title: Customer Service Supervisor Jobs in Kuwait at Dar Al Shifa Hospital
- Employment Type: Full-time, Part-time
- Salary: 150 KD-350 KD Per Month
- Location: Dubai
- Education: High School / Bachelor’s Degree / Diploma
- Experience: 1-2 Years of Experience in Related Field
Job Responsibilities:
- Oversee and guide the customer service team by teaching, coaching, and judging their work.
- Oversee the day-to-day activities of the customer service area and make sure that services are delivered quickly and correctly.
- Take care of customer questions and complaints that have been raised, fixing problems quickly and satisfactorily.
- Create and follow customer service rules, guidelines, and strategies to make the patient experience better.
- Keep an eye on service levels and measures for customer happiness, and make changes as needed.
- Work with other departments to solve problems with customer service and make the level of service better generally.
- Hold regular team meetings to talk about goals, standards, and new information.
- For reporting and analysis, keep exact records of your contacts with and feedback from customers.
Education and Qualifications:
- A bachelor’s degree in business administration, hospitality management, or an area closely similar to it.
- Previous work experience in customer service or hospitality, with at least two years of experience as a manager or boss.
- Strong people skills and the ability to lead others.
- Excellent at talking to people and fixing problems.
- Knowledge of how to use the Microsoft Office tools and apps for customer relationship management (CRM).
Benefits of Customer Service Supervisor Job in Kuwait:
- Competitive Salary Package: You’ll get a monthly salary of 150 KD to 350 KD, which will give you financial security and recognize your knowledge and skill in managing customer service.
- Performance-Based Incentives: Get extra bonuses and awards based on how well your team does and how well you can make customers happy, which will encourage professional success.
- Comprehensive health insurance: Get medical coverage that protects your health and gives you and your family peace of mind while you work in Kuwait.
- Paid Time Off and Holidays: You’ll have access to paid vacation, holidays, and personal leave, which will help you keep a good work-life balance and recover.
- Opportunities for Career Growth: Dar Al Shifa Hospital offers organized career development tracks with chances for raises, skill development, and professional growth.
- Supportive and welcoming workplace: Work in a place that is professional, welcoming, and helps people work together. The bosses should encourage team growth, new ideas, and giving great patient experiences.
Types of Customer Service Supervisor Jobs in Kuwait (2026)
Customer Service Supervisor:
- National Average Salary: 250 KD per month
- Primary Duties: Lead and manage the customer service team, handle escalations, and ensure excellent patient experience.
- Experience: 1–2 years in customer service or supervisory roles.
Healthcare Customer Service:
- National Average Salary: 240 KD per month
- Primary Duties: Coordinate patient inquiries, improve service standards, and monitor customer satisfaction metrics.
- Experience: 1–2 years in healthcare or hospitality customer support.
Front Desk Supervisor:
- National Average Salary: 230 KD per month
- Primary Duties: Supervise front desk operations, manage team schedules, and resolve guest or patient issues.
- Experience: 1–2 years in front desk or customer service management.
Patient Relations Supervisor:
- National Average Salary: 260 KD per month
- Primary Duties: Ensure smooth communication between patients and departments, address complaints, and enhance patient satisfaction.
- Experience: 2 years in healthcare or patient relations roles.
Hospital Customer Support:
- National Average Salary: 245 KD per month
- Primary Duties: Manage hospital support team, maintain service quality, and assist with patient queries.
- Experience: 1–2 years in hospital or healthcare customer service.
Customer Experience Manager:
- National Average Salary: 270 KD per month
- Primary Duties: Develop and implement customer service strategies, monitor feedback, and optimize patient experience.
- Experience: 2+ years in customer experience or service management roles.
Check Also: Customer Service Supervisor Jobs in England – Apply Now
Application Process:
Click the “Apply Now” button to apply for the job of Customer Service Supervisor at Dar Al Shifa Hospital in Kuwait. Fill out the online application form and send it along with your updated resume and any other papers that are important. Those who made the short list will be called for interviews and other steps in the selection process.
Conclusion:
Come work with us at Dar Al Shifa Hospital and be in charge of customer service to make sure patients have a great time. This job offers reasonable pay, the chance to earn bonuses, and a helpful work environment. Apply now and help us meet our goal of providing excellent healthcare services!
Frequently Asked Questions:
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What qualifications are required for this position?
Candidates should have a high school diploma or bachelor’s degree with 1–2 years of customer service experience, preferably in supervisory roles, and strong communication, leadership, and problem-solving skills to manage the team effectively.
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What is the salary range for this job?
The Customer Service Supervisor position in Kuwait offers a competitive salary ranging from 150 KD to 350 KD per month, along with performance-based bonuses, health insurance, paid time off, and opportunities for career growth.
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How can I apply for this position?
Interested applicants can apply online by clicking the “Apply Now” button, submitting their updated resume, and providing relevant documents to Dar Al Shifa Hospital to be considered for the Customer Service Supervisor role.
